Order Processing and Shipping Policy
1. Order Processing Times
We take great care in ensuring that your orders are processed and delivered efficiently. Our goal is to process and ship orders within the estimated timeframes provided at checkout. Orders are typically processed within 2-4 business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Carrier and Tracking
All packages are shipped via Kurasi Courier, ensuring reliable and timely delivery. Once your order has been shipped, you will receive a tracking link to monitor the status of your package through AfterShip tracking. AfterShip provides real-time updates, allowing you to track your order’s journey from dispatch to delivery. If you experience any issues with tracking updates or have questions about your delivery, please reach out to our customer support team at customerservice@organiccraftbydave.com, and we’ll be happy to assist you.
3. Shipping Rates and Additional Fees
Shipping rates are calculated at checkout based on your location, order size, and delivery preferences. Please note that additional fees may apply for international shipments, including customs duties and taxes, which are determined by your local customs office. We strive to meet the estimated delivery times; however, delays caused by the carrier, customs, or unforeseen circumstances (such as weather events or natural disasters) are beyond our control.
4. Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact us immediately at customerservice@organiccraftbydave.com. We will work with Kurasi Courier to assist you in filing a claim and resolving the issue promptly. Please note that the risk of loss or damage passes to you once the order is delivered. To ensure secure delivery, we recommend providing a safe delivery location.